Privacy Policy
Privacy Policy – The Crazy Store
Effective Date: 01-01-2026
1. Introduction
This Privacy Policy explains how The Crazy Store (“we”, “our”, or “us”) collects, uses, shares, and protects personal information when you visit or make a purchase through our website www.thecrazystore.in.
We comply with applicable Indian laws, including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
a) Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Order and transaction details
Payment information is processed securely through RBI-approved and PCI-DSS–certified payment gateways. We do not store card, UPI, or banking details on our servers.
b) Non-Personal Information
- IP address
- Device and browser information
- Website usage data
- Cookies and analytics data
3. How We Use Your Information
- To process and fulfil orders
- To provide customer support
- To communicate order and service updates
- To improve website performance and user experience
- To prevent fraud or misuse
- To comply with legal and regulatory requirements
Promotional communications are sent only if you have opted in.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
Your data may be shared only with:
- Logistics and courier partners for order delivery
- Payment gateways and banks for secure transactions
- Marketing partners (only with your consent)
- Government or law enforcement authorities when legally required
5. Data Security
We take reasonable technical and organisational measures to protect your information, including SSL encryption, secure servers, firewalls, restricted access, and periodic security reviews.
However, no method of transmission over the internet is completely secure, and users should exercise caution while sharing personal information online.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Once data is no longer required, it is securely deleted or anonymised.
7. Your Rights (DPDP Act, 2023)
- Access your personal data
- Request correction or updates
- Request deletion of personal data
- Withdraw consent
- Seek grievance redressal
To exercise these rights, email us at support@thecrazystore.in with the subject line “Privacy Request”.
8. Cookies
We use cookies to enhance browsing experience, personalise content, and analyse traffic. You may disable cookies through your browser settings, but some features may not function properly.
9. Third-Party Links
Our website may contain links to third-party platforms such as Instagram, Facebook, or WhatsApp. We are not responsible for their privacy practices or content.
10. Children’s Privacy
We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has provided personal data, please contact us for immediate deletion.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date.
12. Grievance Redressal Officer
Name: Najuka Rajnikant Khopatkar
Email: support@thecrazystore.in
Phone: +91 95945 56002
13. Contact Us
For any questions or concerns regarding this Privacy Policy, contact us at: